Showing posts with label client advocacy. Show all posts
Showing posts with label client advocacy. Show all posts

Monday, September 26, 2011

Pregnant Abortioneers: We Still Love Babies


One of my co-workers is pregnant and in her third trimester. She happens to do ultrasounds and assist the doctor during abortions. I notice that sometimes, the women stare at her belly, then quickly glance at her face. It’s as though they’re confused and searching for an answer to, “You work here? But you’re pregnant. Are you judging me?”

I wish the women who were worried if our pregnant colleague was judging them, could have seen all of us when Veronica brought in her newborn. Everyone stopped working for a bit to swoon over this precious little bundle. It was a cacophony of estrogen swirling around, making music out of all our “ooohs” and all of our “ahhhhs.” Thing is, Veronica chose to continue her pregnancy, so we sang with delight. When a woman chooses to abort, we hum. We hold her hand while she may moan and we hum with warmth, compassion, and love.

I think it’s beautiful to see a pregnant woman working at the clinic. It’s the full circle. Nothing more perfectly shows how at different stages/places in our lives, we make different choices. We are women. Women who have had abortions, miscarriages, still births, babies…we’re women who have been infertile. We are amazing and we carry all those experiences within us. Sometimes, one woman has experienced all of what I just listed. Mothers have abortions. Single women have babies.

And, just on a side note: hopefully women see our pregnant staff and realize one more myth about abortion and abortioneers is squashed. We are not baby haters. Most of us adore babies and children. Some of us have even worked in child education. Many of us are mothers. We love babies. And we also honor your choice.



Thursday, January 20, 2011

What Could Your Clinic Do With Just a Bit of Funding?



I've been thinking about how I wish abortion clinics got more funding. It sure would be nice if RFAs went out - publicaly - on a fairly regular basis, for clinics. Of course, this doesn't happen much and it's a shame. If my clinic could get a good influx of money, I would love to see some of the things at other surgi-centers I've seen recently.

For example, really nice, big, cushy recovery/pre-op chairs. Chairs where you can do the labwork, but also recover in. Warm blankets. Comfy socks for each woman with no-slip little soles. Perhaps a little duffel bag women can take home (a place to put their clothes when they undress from the waist down, instead of having to put them on a chair for all to see. It would be a convenient place for the meds to go, too!). Perhaps gift baskets for overnight clients who use contracted hotels that offer a discounted rate for our clinic's women. Something simple could be in that basket: some fruit, maybe some crackers or juice to have after their abortion. A thank you note. Follow-up calls for all clients the very next day to check-in on them and see how they're doing. Maybe a website for a "registered clients only" section with a question board so clients can chat - kinda of like yahoo groups or something - where staff respond to any inquires.

Oh! Electronic Medical Records for all! Including a way to electronically send prescriptions to pharmacies!

Other streamlined physicians offices do these sorts of things. Okay, not normal physician offices, but some surgi-centers do.

...seriously, my wish list would look a lot larger than this, but imagine what could be done with just a bit of funding!

Just AboutAGirl dreaming again. Bill Gates? Warren Buffet?? Anyone listening? FUND ABORTION CLINICS.

Thursday, September 2, 2010

Service



Thank you to deliverance, who joins us for another guest-blogging stint this Thursday morning!
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"Serving, like healing, is mutual. There is no debt. I am as served as the person I am serving. When I help I have a feeling of satisfaction. When I serve I have a feeling of gratitude."
-Dr. Rachel Remen


Abortion work is draining.

Most service professions are, but the stubbornly looming abortion debate is inescapable.

Every once in awhile, unknowingly, my patients provide some much needed fresh air.

Last week I was assigned the role of Patient Support. This job includes assisting doctors in procedure rooms, ensuring equipment is clean, but most importantly, making sure patients have someone to help them through an abortion procedure.

Unlike many outpatient surgeries, abortion comes with a myriad of emotions. It is different than a typical surgery, because there are intangible parts of a person which need attention and care.

Many women walk in the door having absorbed persistent rhetoric meant to make a common medical procedure much harder than it should be—"Abortion is murder," "'Mommy,' I love you," "You are heartless."

Having the opportunity to make an abortion experience comfortable and safe for a woman reminds me of why I am in abortion care.

A patient affected me last week by gushing, "Thank you, you are so kind. Thank you for being there for me." Another held my hand until her procedure was finished. Another told me that our clinic was lucky to have me, and offered a complimentary pass to her yoga studio.

Abortion work may be draining, but patients are endlessly gracious.

They serve me just as much as I serve them.

Tuesday, August 10, 2010

Moving On



I am grateful for Sparky's last post about "Dr. Rude." I, too, have run into a Dr. Rude, and it's so not fun.

What I - sadly - feel of more often is the need to advocate for patients within my own clinic. It's true that many clinics are suffering across the country. Most are seeing fewer clients. We're worried about healthcare reform and Obama selling us out. We want to keep our doors open so we can serve women. I believe, however, when a business focuses so much on the operations of running a business, and forget the women, forget their stories, forget why they're here in the first place...then they lose sight of why our work is so important, and they'll ultimately lose business, too. (Unless, of course, they're the only provider in the area!)

I was recently told, "you advocate for all the women," as if that's a bad thing. Seriously? Are you kidding me? Since when is it a barrier to be passionate about this work? Since when is it a barrier to completely care with all your heart and soul about the women we see? Since when is it bad to go the extra mile, find a little more funding for a woman, and ensure she has a safe abortion in a compassionate setting?

Like Moral Pilgrim, one of our avid readers/commenters, I am very passionate about patient advocacy. It's what motivates me. It's what puts a fire in me. I think about the women. I fight for them because I give a shit. I don't forget that pregnancy impacts every.single.aspect.of.their.entire.lives. I don't forget that. I treat each woman with respect and kindness. Even when I'm fucking tired and would like to go home. Even after getting it in the ear about spending time with someone who is making one of the biggest decisions of their lives. Because guess what? You spend the fucking time, you give a shit, you put your heart on your sleeve, you are compassionate and genuine...and (as if, by fucking magic!) you'll have a good clinic, with good staff, and with patients who are fucking grateful and will go tell all their friends how great xyz clinic is.

Oh. And since most of us clinics get their referrals from friends/family, it's probably not a terrible idea to forget why we're here doing abortions. Because it's not about abortion. It's not about how fast the doctor can finish his job so he can sod off home for the day. It's not about the bottom line. It's about giving a shit. It's about LIFE. I will say that again: OUR WORK IS ABOUT LIFE. It's about EVERYTHING. And if you don't get THAT, you shouldn't be doing this work. And if you're in this work just because of a paycheck, or because you can't be bothered to look for a new job in a bad economy, or because you feel you have to be loyal to your business (even though you're finished and done with it all), then this is my suggestion: move on. Get a new job. Quit wasting your time. And a note to those of us in companies where maybe we're not so excited with the current philosophy of where we work: maybe we, too, should find a new clinic where clients come first. Really. Or start our own clinics!